Is digital part of your research mix?

‘Whether you’re a retailer who wants to get close to your shoppers, a public sector body wanting to engage your citizens or a manufacturer wanting to connect with buyers of your products, our communities give you a unique way of engaging that audience’

Citizen engagement

As part of Chime’s Research and Engagement Division, Caucus draws on over fifteen years experience with large-scale citizen engagement projects. As a result we’ve developed a suite of online techniques making our community platform uniquely suited to creating citizen communities for continuous engagement, consultation and co-creation.

Citizen engagement in action Department of Health

Citizen Communities can include:

  • Discussion forums on local issues
  • Live moderated events
  • Interactive citizen surveys
  • Innovative engagement tools such as participatory budgeting simulators
  • Real-time online events held across the borough, city or region
  • Taking your panel members into an interactive community and involving them in a dialogue

Customer closeness

One of the key challenges for any organisation is to “walk in their customers’ shoes”.

Caucus builds communities to engage your customers in a dynamic way giving you continuous feedback on the things that matter to them and what they expect of you. Tracking changes in sentiment and capturing rising themes are just two examples of what clients can expect.

Customer closeness in action Channel 4

Imagine being able to…

  • Receive continuous and actionable insights on your service, product or brand
  • Get your customers to collaboratively develop new offerings
  • Involve your customers in brand activation
  • Explore moments of truth as part of an ongoing dialogue
  • Trial ideas as and when needed
  • Tap in to the wisdom of your customers’ interactions with each other

Engaging stakeholders

Real-time online events to inform the campaign stakeholders and act as an activation mechanism to initiate action.

Engaging stakeholders in action Chartered Society of Physiotherapy

Stakeholder Communities provide a hub for discussion, debate and action:

  • Bringing stakeholders together to generate awareness, participation and feedback
  • Managing resources for stakeholders such as event listings and content dissemination
  • Real-time online events to inform the campaign stakeholders and act as an activation mechanism to initiate action
  • Trialling campaign messages, ideas and content instantly and on an ongoing basis

Employee engagement

Employees are the lifeblood of any successful organisation and represent a key stakeholder group. But bringing them together can be difficult, especially when they can represent a wide variety of roles and be located across a number of different sites.

Caucus communities help organisations to convene and consult employees across the business to discuss key initiatives as well as brainstorm anything from business process improvements to corporate social responsibility activities.

Consider being able to…

  • Bring together key business leaders and front line operational staff to identify the top three changes required to improve the customer experience
  • Brainstorm better ways of communicating with the organisation as a whole
  • Galvanise often geographically and functionally disparate audiences together in one place
  • Consult all staff about key internal issues and challenges in a time and cost effective manner

Next: How we do it…

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Benefits

  • Reach the audiences that matter most to you, quickly and conveniently
  • Capture insights 24 hours a day
  • An environment that is safe, engaging and accessible by all
  • Engage hard to reach groups
  • Create deeper customer relationships
  • Call us now on 020 7861 3243 to find out more about the benefits for your organisation

  • CaucusWorld Video Tour

    See CaucusWorld in action

    • First time I did anything like this – it was great!

    • Excellent structure and kept moving on to get into a variety of topics.

    • Great fun, wish I’d had the opportunity to do it a year ago.

    • It is very satisfying to have had some input and I have much enjoyed being involved.

    • It has been a rewarding experience, and satisfying to see comments taken aboard.

    • Great to be involved and see things developing in 'real time'!

    • I really enjoyed this as my first forum.

    • The forum was open and relaxed.

    What users are saying about CaucusWorld