We bring together our research and

engagement pedigree with innovative online

engagement tools

Caucus builds digital communities that generate insights from member discussion and participation. Our consultants help clients engage, better understand, and collaborate with their key audiences.

Our consultants work with you to set up communities that are designed and managed to meet your objectives while providing a focused environment for community members to have their say, give their feedback and participate in the ongoing discussions. These ongoing discussions, which are managed by a dedicated Community Manager, provide you with continuous and immediate feedback from your key audience.

The engagement techniques used by our Consultants and Community Managers bring community members centre stage, so that they take ownership of the objectives of the community and become key partners in the process. Intuitive and easy-to-use tools for discussion, sharing opinions and co-creation of ideas encourages continuous feedback revealing insights on a regular basis. For example, our voting and commenting applications allow suggestions that have gained most traction in the community to rise to the top. As the communities evolve our Consultants together with the Community Manager identify key emerging themes, changing sentiments and report these back to you on a regular basis.

We are passionate about ongoing dialogue with community members being the means by which the deepest levels of insight are revealed. Our approach is very different to traditional research approaches where continuous participation is either very difficult to achieve or prohibitively expensive.

Turning Customers, Consumers and Stakeholders into Partners

Our consultants provide the expertise around how to build cohesive communities and how to get the most out of them; our proprietary digital engagement platform allows us to bring together the members in an easy to use environment which has an array of purpose built tools and techniques from which insights are drawn and which act as a catalyst for community cohesion and engagement.

CaucusWorld Our Digital Engagement Platform

CaucusWorld is our community platform for conducting research and engagement activities. It marries qualitative, quantitative and multi-method approaches with user-enabled idea-generation in a co-creative setting.

The platform has a variety of capabilities:

  • Surveys

    Our library of interactive questionnaires supports an extensive range of qualitative and quantitative question types as well as innovative online engagement exercises such as sorting tools and trade-off tasks.

  • Focus groups

    A video and audio streaming environment for live discussions is managed by a moderator to quickly and cost effectively explore issues most relevant to you and your audience. Live discussion events can include showing presentations, running snap polls and exercises with real-time presentation of results to stimulate further discussion.

  • Debate

    Debate can take place in the forums and during live discussion events. Discussions are either directed by a Community Manager on a special topic, or unguided when the participants decide to debate an issue or topic of interest, using the forum.

  • Sharing

    Members can access and share a variety of resources via the blog, forum and insights area and can be in any format including pictures, photos, videos, audio or text

  • Collaboration

    Clients and community members also have opportunity to collaborate and co-create on an area of interest to help develop an ideas or new product concepts. On our ‘Ideas Wall’ for example members can rate each others suggestions and ideas.

Our platform is fully configurable and easily modified to suit specific client requirements ranging from reflecting brand imagery to introducing new research techniques.

Consulting

We bring together experts from online community management, social science, market research, operations, technology and design to work with clients to meet their needs and create productive communities for research, engagement and collaboration.

At inception, communities benefit tremendously from regular events and ongoing stimulation and moderation. Over time, the communities become self sufficient and require less intervention. Our team of consultants help you to determine the best way to start up and manage the community on an ongoing basis.

Our consultants are trained to identify and nurture those ‘weak signals’ that are so easy to miss by conventional research methods but which can be drawn out by close observation and interaction within the community.

Our consultants report and provide feedback and insights on a regular basis to the client for the life of the community. This includes reporting findings and analysing the data collected from surveys, focus groups, and ongoing community activity and engagement.

Next: Who we are…

Sidebar

  • Examples of our work

    Department of Health Learn more

  • CaucusWorld Video Tour

    See CaucusWorld in action

    • First time I did anything like this – it was great!

    • Excellent structure and kept moving on to get into a variety of topics.

    • Great fun, wish I’d had the opportunity to do it a year ago.

    • It is very satisfying to have had some input and I have much enjoyed being involved.

    • It has been a rewarding experience, and satisfying to see comments taken aboard.

    • Great to be involved and see things developing in 'real time'!

    • I really enjoyed this as my first forum.

    • The forum was open and relaxed.

    What users are saying about CaucusWorld

Benefits

  • Reach the audiences that matter most to you, quickly and conveniently
  • Capture insights 24 hours a day
  • An environment that is safe, engaging and accessible by all
  • Engage hard to reach groups
  • Create deeper customer relationships
  • Call us now on 020 7861 3243 to find out more about the benefits for your organisation